Terms and Conditions
PLEASE READ ALL OF THESE POLICES PROVIDED WITH YOUR PURCHASE AND PROVIDED ON MY SHOP DESCRIPTION.
By reading this policy, you are agreeing to the terms within.
Contact me through my email, emilyjkretschmer@gmail.com, with any questions and/or concerns. It is the only way I can address them.
Thank you so much for your purchase! Every sale helps to support me, and my ability to create more art!
Shipping
Please allow 2-3 days for packing and processing prior to shipping. Thank you for supporting my artwork!
Orders will be packaged with the upmost care. Prints arrive in a plastic sleeve for protection in-between sturdy materials and inside a sturdy shipping envelope. Original art is wrapped in protective glassine paper and packaged with plenty of protective materials around the piece and on the corners in a sturdy box.
Average shipping timelines:
1-4 weeks within the United States
2 weeks- 5 months outside the United States
Delivery times are estimated and do not reflect when a package might arrive. Many factors need to be considered when determining an expected delivery date such as holidays, weather, etc. There is no guaranteed date of arrival. Please keep this in mind if making a purchase and expecting delivery for a special occasion.
I cannot be personally responsible for shipping once the order has been handed to USPS.
Tracking numbers are provided on all orders shipped, except those orders shipped with postage stamps (usually small packages).
Tracking is on the order confirmation email and should be noted by the purchaser. It is the purchaser’s responsibility to track packages, not the shop. Purchaser must contact USPS with concerns of a suspected delayed, lost, missing etc. shipment. The shop has no resources to answer these concerns - only the purchaser.
Sellers are not responsible for shipping issues due to USPS.
Shipping Rates
For US orders:
Shipping is set at $15 US for all orders. If your order includes a few products, I will be shipping your orders in different packages. (Unless you order the same sized prints, limit 2 prints per package). You’ll receive separate tracking numbers for each package once they ship.
For International orders:
(Shipping overcharges will be refunded!)
Shipping will be set at $25 USD for all orders. If your order includes a few products, I will be shipping your orders in different packages. (Unless you order the same sized prints, limit 2 prints per package). You’ll receive separate tracking numbers for each package once they ship.
International orders may take 1-3 months to arrive, but expect delays due to COVID.
*All international orders will be insured to aid in them arriving quickly, and safely to you. In case your order does not arrive by 6 months, notify me before the end of the 6 months or else I will no longer be able to refund your order.
If you happen to live in a country where shipping is currently not available, I will contact you and we can decide if you would like for me to hold on to the order or to provide a full refund.
Once a package has left the USA, a package can no longer be tracked by USPS. An International purchaser is provided with a custom form. The purchaser (not the shop) is responsible for any customs fees or any other fee related to the shipping. The customs number can be used by the purchaser to contact their customs office to inquire about the status of the delivery. This shop does not refund any international shipping costs if: Package(s) not picked up by the purchaser. If the purchaser refuses to pay customs. If purchaser provided incorrect shipping address information.
Return Policy
I don’t accept returns, exchanges, or cancellations. But please contact me if you have problems with your order.
PLEASE READ ALL OF THESE POLICES PROVIDED WITH YOUR PURCHASE AND PROVIDED ON MY SHOP DESCRIPTION.
By reading this policy, you are agreeing to the terms within.
Contact me through my email, emilyjkretschmer@gmail.com, with any questions and/or concerns. It is the only way I can address them.
Thank you so much for your purchase! Every sale helps to support me, and my ability to create more art!